tk11cm Complete
Terms and Conditions

1 Introduction and Definitions

tk11cm is one of the trusted online gaming and betting platforms in Bangladesh. These terms and conditions ("Terms") form a legal agreement between tk11cm ("we", "our", "platform") and the user of this platform ("you", "member"). The key terms used in these conditions are defined below:

• "Platform" refers to the tk11cm website, application, and all associated services.
• "Member" refers to any person registered on the platform.
• "Account" refers to a member's personal registered profile.
• "Bonus" refers to additional balance provided as a promotional offer, cashback, or reward.
• "Wagering Requirement" refers to the condition of placing a specified amount in bets before a bonus can be withdrawn.
• "Taka" or "৳" refers to Bangladeshi Taka (BDT).

These terms are governed by the laws of Bangladesh. Any dispute relating to the terms will be settled in the appropriate courts of Bangladesh.

2 Account Registration and Membership

2.1 Eligibility to Register

To open an account at tk11cm, you must meet the following conditions:

• You must be 21 years of age or older.
• You must register using fully accurate and truthful information.
• Each person may open only one account.
• Multiple members of the same household may open separate accounts, but each must use different contact information.

2.2 Registration Process

During registration, you are required to provide a valid mobile number, email address, and accurate personal details. Providing incorrect or false information may result in immediate account closure and forfeiture of any winnings. After registration, we may request additional information to verify your identity.

2.3 Account Security

You are fully responsible for keeping your account login details (username and password) confidential. Sharing login details with any third party is strictly prohibited. If you notice any suspicious activity on your account, contact our support team immediately.

3 Age Verification and Identity Confirmation

tk11cm services are available to persons aged 21 or older only. We reserve the right to verify your age at any time. Any of the following documents may be requested for verification:

• National ID Card (NID)
• Valid passport
• Driving licence
• Birth certificate (with official government seal)

We reserve the right to withhold winnings or deposited funds until age verification is complete. Accounts of underage members will be closed immediately and all balances will be forfeited.

4 Deposits and Withdrawals

4.1 Deposit Rules

Funds can currently be deposited at tk11cm via bKash, Nagad, and Rocket. The minimum deposit amount is ৳300. There is no maximum deposit limit, however large amounts may require additional verification.

• Deposit methods: bKash, Nagad, Rocket
• Minimum deposit: ৳300 (for each method)
• Deposit time: generally instant to a few minutes
• Using the correct reference number at the time of deposit is mandatory

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 15 minutes to 2 hours. The following conditions apply to withdrawals:

• Withdrawal methods: bKash, Nagad, Rocket
• Minimum withdrawal: ৳500
• Processing time: 15 minutes to 2 hours
• Withdrawals can only be made from verified accounts
• Use of the registered number at the time of withdrawal is mandatory
• Wagering requirements must be met before withdrawing funds earned from bonuses

In the case of unusual transactions, we reserve the right to delay a withdrawal until additional verification is complete.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Deposit ৳22,000 → ৳10,000 bonus (maximum limit) → total balance ৳32,000

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10 times (10x). This means funds earned from the bonus can be withdrawn only after placing bets totalling 10 times the bonus amount. The bonus balance cannot be withdrawn until the wagering requirement is fulfilled.

5.3 VIP and Cashback Program

The tk11cm VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Each tier offers the following weekly cashback benefits:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

5.4 General Bonus Terms

The following general conditions apply to any bonus offer:

• A bonus will be issued only once per account.
• Bonuses cannot be transferred from one account to another.
• We reserve the right to change or cancel any bonus offer at any time.
• Any attempt to claim bonuses through dishonest means will result in account closure.
• Separate terms may apply for each bonus — see the details of the specific offer.

6 Gaming Rules and Fair Play

6.1 Game Operation

All games at tk11cm are operated by systems from recognised software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and others). Game outcomes are determined entirely through Random Number Generator (RNG) technology.

6.2 Betting Rules

Each game or betting event has specific minimum and maximum bet limits. Once a bet is finalised, it cannot be changed. If a bet is cancelled due to a technical error, the deposited amount will be returned to the member's account.

6.3 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup, ICC events), football (including FIFA World Cup), kabaddi, and other sports. No bets will be accepted after the betting market has closed. If a match is cancelled, bets will be considered void and the deposited amount will be returned.

7 Responsible Gaming

tk11cm places the highest importance on responsible gaming. We encourage all our members to follow the guidelines below:

• Play games for entertainment only — there is no guarantee of financial gain.
• Never bet more than you can afford.
• Avoid playing while under the influence or under mental stress.
• Set daily and weekly spending limits.
• If you experience a gaming problem, contact our support team.

We can place temporary or permanent restrictions on a member's account upon request. For more information, please visit our Responsible Gaming page.

8 Prohibited Activities

The following activities are strictly prohibited on tk11cm:

• Creating multiple accounts or operating another person's account.
• Opening an account with a false or incorrect identity.
• Placing artificial bets to bypass bonus terms (Bonus Abuse).
• Use of automated software, bots, or scripts.
• Attempting unauthorised access to another member's account.
• Fraudulent payments or attempts at money laundering.
• Deliberately exploiting technical errors on the platform.
• Threatening or harassing other members.
• Misusing the platform's name or brand.

The account of any member involved in any of the above activities will be immediately suspended or closed, and all balances may be forfeited.

9 Account Suspension and Closure

9.1 Our Rights

tk11cm reserves the right to suspend or close any member's account without prior notice for the following reasons:

• Violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Failure to complete identity verification.
• Identified as an underage user.
• Order from a court or regulatory authority.

9.2 Member Rights

You can request to close your account at any time by contacting our support team. All wagering requirements must be fulfilled before the account is closed. Verified balance (not bonus) can be withdrawn under the standard rules.

10 Privacy & Data Protection

tk11cm places the highest importance on protecting your personal information. We keep your data secure using SSL encryption and modern security technology. Your information will never be sold to third parties. However, data may be shared in the following cases:

• To fulfill legal obligations.
• With partner organizations for fraud prevention.
• With bKash, Nagad, or Rocket for payment processing.

To learn more about data protection, please read our Privacy Policy.

11 Limitation of Liability

tk11cm accepts no liability for the following:

• Loss of a game or bet due to internet disconnection.
• Any issue caused by your device or software.
• Delays or failures by third-party payment platforms.
• Winnings earned beyond approved limits (if caused by a technical error).
• Any loss resulting from leaving your own account information unsecured.
• Financial or psychological harm resulting from gaming addiction.

tk11cm reserves the right to correct or cancel any winnings or bonuses incorrectly displayed due to a technical error.

12 Changes to Terms

tk11cm reserves the right to modify, add to, or cancel these terms at any time. For significant changes, we will attempt to notify members via their registered email or a notice on the platform. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

Always check this page for the latest terms. If you do not agree with the updated terms, contact our support team to close your account.

13 Contact & Support

If you have any questions or complaints about these terms, please contact us:

• Live Chat: 24/7 support in Bengali — use the live chat option on the platform.
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day (BST)

Our support team is always ready to answer any of your questions in Bengali. We will work to resolve your complaint as quickly as possible.